BUYING PRODUCTS
To purchase products, the user must follow the purchase procedure established on the website, read and accept these terms of use and privacy policy and select “Finish and Pay” (the “order”). Parafina Trademark will then send an email to the user confirming that the order has been accepted (the “order confirmation”). The contract between the user and Parafina Trademark will finally be formalized once Parafina Trademark sends the consignment confirmation to the user. Only those products indicated in the orders shall be subject to the contract.
Product availability
All orders are subject to product availability. If once the order confirmation has been sent, Parafina Trademark could not dispose of the product requested by any circumstance, it will contact the user as soon as possible by communicating to him such fact. In this case, Parafina Trademark may: (i) offer the user a product of characteristics and specifications like the one originally requested, if they are in accordance with the user’s needs; and/or (ii) offer the user the requested refund without effect, the amount paid for it, within 30 working days.
Refusal to process an order
Although Parafina Trademark will do everything possible to always process all orders, there may be exceptional circumstances that require you to refuse the processing of any order after sending the order confirmation, so Parafina Trademark reserves the right to do so at any time, in its sole discretion. Parafina Trademark reserves the right to remove any product from the website at any time and to remove or modify any material or content thereof, not being liable to the user or to any third party for the fact of removing any product of the website, regardless of whether the product has been sold or not.
Product warranty
All Products contained on the website are original to Parafina Trademark. All of them have a guarantee of 2 years according to the criteria and conditions described in the Royal Legislative Decree, 1/2007, of 16 November, by which approves the consolidated text of the General Law for the Defense of the Consumers and Users. The products shall be deemed to conform to the conditions of use provided that they comply with all the following requirements: (i) conform to the description made by Parafina Trademark and possess the qualities of the product that Parafina Trademark has submitted to User in the form of a sample or model (ii) are suitable for the uses ordinarily intended for products of the same type (iii) are suitable for any special use required by the user when he has made it known to Parafina Trademark, if Parafina Trademark has admitted that the product is suitable for such use (iv) present the standard quality and performance of a product of the same type as the user may expect, considering the nature of the product.
If the product does not meet the established specifications, Parafina Trademark will refund the purchase price or send the same or similar product depending on the circumstances of each case. Parafina Trademark is not responsible for damage to products that may result from misuse of the product, as well as acts or omissions of the user that do not conform to the specifications of each product or the damages caused by third parties that are not linked to Parafina Trademark. Parafina Trademark puts the utmost care in the realization of the presentation and description of the products. However, the photographs of the products are presented in for illustrative. To know the precise characteristics of each product, you must check the corresponding descriptive data that accompanies each product.
Delivery of the product
Once the shipment confirmation has been sent, the products will be delivered at the address indicated by the user when ordering within the established period for each country/region (see Shipping and Returns).
Parafina Trademark assumes no responsibility when the delivery of the product is not made because of the data provided by the user is false, inaccurate or incomplete or when the delivery cannot be carried out for reasons beyond the shipping company, assigned for this purpose, as is the absence of the user or the withholding of the product in customs. Delivery times are approximate, although Parafina Trademark tries to adjust to them.
Price and payment of the products
The prices applicable to each product will be those published on the website on the date the user makes the order. Although Parafina Trademark tries to ensure that all prices on the website are correct, errors may occur. If Parafina Trademark discovers an error in the price of the products that a user has requested, Parafina Trademark will inform you as soon as possible and will give you the option to reconfirm the order at the correct price or cancel it.
If Parafina Trademark fails to contact the user, the order will be deemed cancelled and the user will be refunded in full for the amounts it would have paid. Parafina Trademark will not be obliged to supply the user with any product at the wrong lower price (even though order confirmation has been sent) if the error in the price is obvious and unequivocal and it could have been reasonably recognized by the user as the wrong price. Prices can change at any time. However, the possible changes will not affect the products with respect to which Parafina Trademark has already sent the order confirmation.
User may make payment by credit or debit cards Visa, MasterCard, American Express, Google Pay or Apple Pay. To minimize the risk of unauthorized access, the user’s credit card data will be encoded. Whether the form of payment is made by credit or debit card or through PayPal, the charge will be made at the time when Parafina Trademark sends the shipment confirmation to the user. The type of VAT applicable shall be the one legally in force at any time depending on the product in question.
Returns and changes of products
Withdrawal right is in accordance with the applicable law, in the event that the user is hiring as a consumer, he may withdraw from the contract (except in the cases established by the legislation) and return or change freely the products delivered at any time within 30 working days of the date of delivery (the “withdrawal period”).The shipping cost is paid by the buyer, with the shipping method of your choice. The package must come complete and in good condition. The package must include the order number in a visible place. The shipping address of our warehouse is: Calle Canillas, 2, Local, 28002, Madrid-Spain. Once the relevant inspection of the returned product has been carried out and, in the event, that the user does not decide to make a change, Parafina Trademark will refund the user the amount of the product (except shipping costs). If you choose to change the product for another of the same amount of our catalogue, this operation will not be charged to the user.
After the withdrawal period, no changes or returns of products will be accepted. Changes will only be accepted for products that may have been defective in accordance with the provisions of paragraph below. Return or replacement is possible if the user considers that the product is not conforms to the specifications established for this product. You must contact Parafina Trademark immediately through an email to the contact address aloha@parafina.eco facilitating the product data, as well as reporting the defect you have and whether you opt for the return or replacement for an identical product. To proceed with the substitution of the product, the user must contact Parafina Trademark through an email to the contact address aloha@parafina.eco, providing the product data, as well as reporting the defect and the web order number.
